Global Freight Link Faster than the problem
Air cargo pallet being loaded to an aircraft on the ramp

AOG desk open now · Faster than the problem

When the aircraft is grounded, the clock is the only number that matters.

A dedicated AOG and time-critical desk for airlines, MROs, FBOs and parts distributors across the United States, Canada and Mexico. One call, one dispatcher, one truck assigned to your shipment and nothing else.

30 min Typical time from your call to a quoted plan with a driver identified. Around the clock, weekends and holidays included.

Aircraft on ground

Downtime is the cost. Everything else is detail.

Give us the part number, weight and dimensions, the pickup point, the destination and the time you need it there. We quote on the call and have a driver moving before the paperwork is finished.

Dedicated expedited ground

Cargo van, sprinter, straight truck or team drivers assigned to your shipment alone. Direct drive, no terminals, no cross-docks, no other freight on board.

Airport recovery and delivery

We collect from the airline freight counter or handler and run it straight to the hangar, MRO or FBO. Tail number and work order referenced on every delivery.

Next flight out

Arranged with our airline and forwarder partners when wheels beat wheels, with our own ground legs on both ends so the part never waits on a local courier.

Rotables, engines and oversize

Engine stands, wing components, landing gear and AOG kits. We size the equipment and the securement to the part, including air-ride and flatbed where required.

One dispatcher, start to finish

The person who takes your call owns the move until it is signed for. Position updates on your schedule and a direct mobile number rather than a queue.

Documented on delivery

Signed proof of delivery, photographs and time stamps returned the same day, so your records close as fast as the aircraft returns to service.

Coverage

Anywhere it is made. Anywhere it is needed.

Air freight has no home lane. We move from any origin to any destination, pairing commercial lift and charter with our own ground legs on both ends so the shipment never waits for a local courier.

ORD JFK LAX MIA YYZ MEX GRU LHR FRA DXB JNB HKG PVG NRT SIN SYD DEL AMS ANC
Lanes moving now, on true great-circle routes Shaded area is in darkness right now
--:--Chicago desk
--:--London
--:--Dubai
--:--Hong Kong
--:--Sydney

Headquarters & warehouse

Chicago, Illinois

Satellite office

Mabie, West Virginia

Desk hours

24 hours, 365 days

From your call to the hangar

What actually happens after you pick up the phone.

No queue, no ticket number, no call-back window. The dispatcher who answers stays with the shipment until it is signed for.

Minute 0

You call

Part number, weight and dimensions, pickup, destination and the time it has to be there. A dispatcher, not a call centre.

Minute 30

Plan and price

We confirm the equipment, the route, the driver and a firm rate. If air beats road we say so and price both.

Hour 1–3

Wheels moving

Driver dispatched to the pickup. Customs paperwork opened in parallel if the move crosses a border.

In transit

Position updates

Updates on the schedule you set, to the people you name. One number to call, day or night.

On delivery

Signed and documented

POD, photographs and time stamps to your inbox the same day. Invoice follows with the paperwork attached.

Equipment

Sized to the part, not to the price list.

A rotable does not need a 53-foot trailer and an engine stand will not fit in a sprinter. We put the right unit under the freight and charge for that unit.

Cargo van & sprinter

Up to 3,000 lb. Single-piece AOG parts, direct drive.

Straight truck

Up to 12,000 lb with liftgate. Crated and palletised freight.

53' dry van & reefer

Full loads, temperature control, air-ride for sensitive components.

Flatbed & oversize

Engine stands, wing components, project and outsize pieces.

28' units & containers

Venue and dock access where a 53-footer cannot get in.

Team drivers

Two drivers, no rest break. Coast to coast without the truck stopping.

United States · Canada · Mexico

The border is where urgent freight usually dies.

Most delay on a cross-border expedite is paperwork, not distance. We prepare and transmit before the truck reaches the booth, so the crossing is a formality rather than an event.

  • Customs bonded in both the United States and Canada
  • CTPAT participant with in-house customs coordination
  • PARS and PAPS filed ahead of arrival with the broker of your choice
  • In-bond moves to a bonded facility when clearance cannot happen at the border
  • Mexico corridor via Laredo with vetted partner carriers on the southern leg
Palletised air freight being lifted to an aircraft cargo door

Beyond AOG

Everything we move is something that cannot be late.

The same desk, the same dispatchers and the same equipment handle every shipment where the delivery window is the whole job.

Outsize cargo loaded through the nose door of a freighter aircraft
Outsize and project freight — engines, stands and oversize components, planned move by move.
Air cargo pallets on a loader beside an aircraft
Airport transfers — recovery, drayage and delivery between terminals, handlers and hangars.
Air cargo containers on the ramp with ground handling equipment
Live entertainment, production and technology moves on fixed show schedules.

Temperature controlled

Reefer equipment with continuous monitoring for pharmaceutical, clinical and perishable freight where the temperature record matters as much as the arrival time.

High value and secure

Sealed trailers, team drivers and no unattended stops for freight that cannot sit in a yard overnight.

Production and touring freight

Stage, audio and lighting equipment moved to load-in windows, including 28-foot and 53-foot equipment for venue access.

Truckload and LTL

Dry van and refrigerated capacity across North America through our asset fleet and vetted partner carriers.

The desk

You will know who is on your shipment.

Time-critical freight is a people business. These are the people who answer, quote and stay with the move until it is signed for.

MK

Manmeen Kaur

CEO & Founder

Runs the company, the finances and the carrier relationships behind every ground leg.

AB

Andrew C. Bass

Vice President, Air & Time-Critical Services

Leads the air and AOG division, from first call to aircraft back in service.

AH

Anthony Hoffman

Director of Operations, AOG & Time-Critical

Owns execution on every time-critical move — routing, equipment and recovery when plans change.

SS

Sukhi Singh

Director of Operations

Day-to-day ground operations and customer accounts across the wider network.

KP

Kristina Pool

AOG Freight Specialist

Quotes, books and tracks AOG shipments, and keeps your team updated through the night.

HG

Hirdey Gill

Carrier Relations Manager

Vets and manages the carrier base, so the truck under your freight is one we know.

The desk is open. It always is.

24 hours a day, 365 days a year. Have the part number, weight and dimensions, pickup point, destination and required delivery time ready and we will quote on the call.

Timecritical@globalfreightlink.com

+1 (708) 794-0050

Send it through

Tell us what is stuck and where it needs to be.

If it is moving today, call instead. The form is for planned work and new accounts. You can also email Timecritical@globalfreightlink.com directly.